We are authorised and regulated by the Financial Conduct Authority.
We take complaints very seriously indeed. We find most complaints to be genuine and we do everything we can to resolve them as quickly as possible. However, occasionally we do receive erroneous or misguided complaints, which can waste a lot of our time and take up valuable resources. If making a complaint it always helps to contact us first to discuss the situation. We may be able to help you and save us both a lot time seeing whether or not we can resolve your situation quickly and efficiently, thus avoiding the lengthy and time costly complaints process.
Download our Complaints Procedure
Other useful information can be found in the following document:
Data Protection & Duty of Privacy
We will treat all client information as private and confidential (even if you are no longer a client) except where we are permitted by law, required for audit purposes or where the disclosure is made at the client’s request or with the client’s consent.
Retail Distribution Review (RDR)
Following the RDR from 1st January 2013 a number of significant changes have affected the financial advice sector. These include:
1. The abolition of commission payments to advisers selling investment products.
2. The introduction and definition of ‘restricted’ advice versus ‘independent’ advice.
3. The introduction of a minimum ‘Level 4′ qualification level for all advisers.
Download the FCA RDR Consumer Guide Booklet