Official IFA & Sponsor of Bath Rugby
Authorised and Regulated by theFinancial Services Authority
The Complaint Handling Manual can be downloaded in Word format. Useful links:Compliance Director, John Skillman Complaints Procedure - Information for clients FOS notice Verbal complaint file note Adviser notification letterReminder letterFurther reminder letterComplaint Summary Sheet Acknowledgement letter to client Notify the PI Insurers of a complaint Endowment Mortgage Complaints Complaints Diary SystemEndowment Questionnaire 20 working days letter 40 working days letter FOS leaflet - Your complaint and the ombudsman
Endowment Redress procedure
PI permission to issue an offerConclusion letterReminder letter Resolved letter.
Request for payment
Notify the PI insurers of closure of complaint FSA factsheet - endowment mortgage complaints