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Select adviser Malcolm Coury Richard Armstrong Steve Thornton Duncan McKillop Nick Twist Bob Copperman Craig Chapman James Morris Jeremy Boyd Philip Bowden-Pickstock Chris Galpin Andy Brooks Tudor Griffiths Tim Cotton Ed Hockey Nick Penn Sarah Tremarco Ken Smith Julian Griffiths Other - Please add in 'Additional information'

Provider/Lender


Product bought


Date bought


Section 1 - Culture/Management Behaviours/Systems & Controls:
How confident are you that you are dealing a firm where the fair treatment of customers is central to our corporate culture?
2 Confident 1 Not sure 0 Not confident

How would you rate the overall service you have received from Money Wise IFA Limited?
2 Good 1 Average 0 Poor

Did you understand the recommendation that was made to you?
2 Yes 1 Not sure 0 No

What is your attitude to investment risk?
1. Very defensive investor 2. Defensive investor 3. Cautious investor 4. Cautious investor 5. Balanced investor 6. Balanced investor 7. Moderately aggressive investor 8. Moderately aggressive investor 9. Aggressive investor 10. Very aggressive investor Not applicable for the product purchased

What was your investment objective?
Income Growth Income & Growth Not applicable for this transaction

What are the benefits of using our service?


What do you enjoy about dealing with us?


Section 2 - Products & services / Financial promotions
Have you ever seen an advert or promotion from Money Wise that was unclear, unfair, or misleading?
2 No 1 Perhaps 0 Yes

Section 3 - Clear Information & Communications:
How clear is the information you have been provided with?
2 Clear 1 Not sure 0 Not clear 0 I have not been provided with any information

How informed have you been kept before, during and after the point of sale.
2 Appropriately 1 Not sure 0 Poorly

Did you understand how Money Wise was paid for giving this advice?
2 Yes, commission from the product provider(s) 2 Yes, fees from me, the client 2 Yes, a combination of commission from the provider(s) and fees from me, the client 1 No, I'm not sure 0 No, I don’t know

How often does your Money Wise adviser conduct financial reviews?
2 Enough 1 More than enough 0 Not often enough

How often does your Money Wise adviser produce investment valuation reports?
2 Often enough 2 Not required 1 Too often 0 Not often enough

How do you rate the flow of information between yourself and Money Wise?
2 Good 1 Average 0 Poor

How would you rate the 'Suitability Report' or 'Record of Suitability' you received?
2 Good 1 Average 0 Poor 0 I didn't receive one

What is your understanding of what the product will do for you?


Section 4 - Suitable Advice
How suitable was the advice you received?
2 Suitable 1 Not sure 0 Poor

Did you feel the advice took account of your circumstances?
2 Yes 1 Not sure 0 No

Were you satisfied with the recommendation that was made to you?
2 Yes 1 Not sure 0 No

Has your Money Wise adviser ever sold you an unsuitable product?
2 No 1 Not sure 0 Yes

Section 5 - Managing Consumer Expectations
Were you provided with a product that performs as you were led to expect?
2 Yes 1 Not sure 0 No

Is our service of an acceptable standard and as you were led to expect?
2 Yes 1 Not sure 0 No

At the time you bought your product, were your expectations...
2 Met 2 Exceeded 0 Not met

Regarding the servicing of your product after you bought it, were your expectations...
2 Met 2 Exceeded 0 Not met

Section 6 - Post sale barriers
Do you feel we have imposed unreasonable post-sale barriers on you when you wanted to change product/switch provider/submit a claim/make a complaint?
2 No 1 Not sure 0 Yes

Have you ever experienced product bias, pressure selling, misrepresentation, overselling, or poor customer service from your Money Wise adviser?
2 No 1 Not sure 0 Yes

Conclusion
Additional information / Any other comments or reasons?



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